FAQ

Why is the delivery time 5 to 8 days?

Our products from renowned brands like Trixie (accessories experts) and COCOSI are shipped from our central warehouses in Europe. This timeframe includes international transport and customs clearance to guarantee you receive certified original products.

Will there be any customs fees to pay?

For deliveries to Switzerland, customs clearance fees and VAT may be applied by the Swiss authorities depending on the value of your package. These fees are the responsibility of the recipient.

Where do your brands come from?

We work with the best European partners. Trixie is a leading German brand for animal welfare, and COCOSI offers beautifully designed products. Through our logistics partner in Spain , we guarantee consistent availability and an up-to-date catalog.

What if the packaging mentions a different company?

To optimize costs and minimize our environmental impact, our products are shipped directly through our partner logistics centers. Don't be surprised if the shipping label mentions our European logistics platform; it's definitely your Mon Animal Gourmet order!