Shipping policy

— MonAnimalGourmet.ch

Last updated: August 2026

Nello Filipe Figueiredo Simoes — Sole proprietorship
Chemin des Pétoleyres 13, 1110 Morges, Switzerland
UID: CHE-179.614.131
Email: contact@monanimalgourmet.ch

1. Delivery Area

We ship exclusively within Switzerland.

2. Origin of Shipments

All our products are shipped directly from our warehouse located in Morges, Switzerland. There is no customs clearance and no import duties, since shipping is done entirely from within Switzerland.

3. Order Processing Time

Orders are processed Monday to Friday, excluding public holidays.

Processing time: 24 hours after payment confirmation
Orders placed on weekends or public holidays are processed on the next business day

4. Delivery Time

Once your order has been shipped from our warehouse in Morges, delivery time within Switzerland depends on the carrier (generally 1 to 3 business days after shipment). These timeframes are provided for guidance only and may vary depending on the carrier, the period (holidays, high demand), or circumstances beyond our control.

5. Shipping Costs

Shipping costs are clearly indicated at checkout, before final order confirmation. (Specific costs are displayed dynamically based on the weight, volume, and amount of your order.)

6. Order Tracking

Once your order is shipped:

A shipping confirmation email is sent to you
A tracking number is provided when available from the carrier

7. Delivery Delays

In case of an unusual delay, contact us at contact@monanimalgourmet.ch. We will conduct an inquiry with the carrier as soon as possible. No refund can be claimed for a delay beyond our control (carrier, weather, strike, etc.).

8. Orders Not Received

If your order is marked as delivered but you have not received it, contact us within 5 days maximum after the indicated delivery date at contact@monanimalgourmet.ch. An inquiry will be opened with the carrier.

9. Package Damaged Upon Receipt

If your package shows signs of damage upon delivery:

Refuse the package or accept it with written reservations noted with the carrier
Contact us immediately at contact@monanimalgourmet.ch with photos
Report any damage within 48 hours of receipt

10. Note on Food Products

Pet food products are packaged to ensure their freshness and integrity. If you have any doubt about the condition of a food product upon receipt (swollen packaging, unusual odor, expired date), do not give the product to your pet and contact us immediately.